privacy and cookie policy

Privacy policy Willebrick.store

https://www.willebrick.store

About our privacy policy

Willebrick only processes data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Willebrick. The starting date for the validity of these conditions is January 18, 2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Online store software

Our webshop has been developed in-house based on the opencart platform. For the adjustment, maintenance and/or repair of this website, the help of external service providers is sometimes called in. Personal data that you make available to us for the benefit of our services are visible and accessible to these parties to provide us with (technical) support, they will never use your data for any other purpose. The security measures consist of the application of SSL encryption, a strong password policy and 2 factor authorization.

Email and mailing lists

- CleverReach®

Our website uses CleverReach ® , a third party that handles the sending of any newsletters. All other confirmation emails you receive from our website and web forms are sent through our own website. CleverReach ® will never use your name and e-mail address for its own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by our website and CleverReach ® . CleverReach ® uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. CleverReach ® reserves the right to use your data to further improve the service and to share information with third parties in this context.

- Business email

We use a Combell mail server for our regular business e-mail traffic. Combell has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. We treat all our e-mail traffic confidentially.

payment processors

- Mollie

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. In the event of an application for a deferred payment (credit facility), Mollie shares personal data and information regarding your financial position with credit rating agencies. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than permitted by law.

- PayPal

We use the PayPal platform to handle (part of) the payments in our webshop. PayPal processes your name, address and residence details and your payment details such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. PayPal shares personal data and information regarding your financial position with credit rating agencies in the event of an application for a deferred payment (credit facility). All the safeguards mentioned above with regard to the protection of your personal data also apply to the parts of PayPal's services for which they engage third parties. PayPal does not store your data longer than permitted by law.

Shipping and logistics

- Bpost

If you place an order with us, it is our job to have your package delivered to you. We use the services of Bpost to carry out the deliveries. It is therefore necessary that we share your name, address, email and telephone number and residence details with Bpost. Bpost only uses this data for the purpose of executing the agreement. In the event that Bpost engages subcontractors, Bpost will also make your data available to these parties.

- DPD

If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD to carry out deliveries. It is therefore necessary that we share your name, address, email and telephone number and residence details with DPD. DPD only uses this data for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.

- Global Relay

If you place an order with us, it is our job to have your package delivered to you. We use the services of Mondial Relay to carry out deliveries. It is therefore necessary that we share your name, address, email and telephone number and residence details with Mondial Relay. Mondial Relay only uses this information for the purpose of executing the agreement. In the event that Mondial Relay engages subcontractors, Mondial Relay will also make your data available to these parties

- FedEx

If you place an order with us, it is our job to have your package delivered to you. We use the services of FEDEX to carry out the deliveries. It is therefore necessary that we share your name, address, email and telephone number and residence details with FEDEX. FEDEX uses this data only for the purpose of executing the agreement. In the event that FEDEX engages subcontractors, FEDEX will also make your data available to these parties.

Billing and accounting

We use the online software from odoo for our records of our administration and accounting. We store your name, address and residence details and details regarding your order in this system. This data is used for the administration of sales invoices. Your personal data is stored protected. We do not use your personal data for purposes other than those described above.

External Sales Channels

- Marktplaats.nl

We sell (part of) our articles via the Marktplaats.nl platform. If you place an order via this platform, Marktplaats.nl will share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

- Bricklink.com

We sell (part of) our articles via the Bricklink.com platform. If you place an order via this platform, Bricklink.com will share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

- Brickowl.com

We sell (part of) our articles via the Brickowl.com platform. If you place an order via this platform, Brickowl.com will share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

- 2dehands.be

We sell (part of) our articles via the platform of 2dehands.be. If you place an order via this platform, 2dehands.be will share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

- Facebook

We sell (part of) our articles via the Facebook platform. If you place an order via this platform, Facebook will share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Communication

- Smart supp

To enable you to contact us quickly, we use the online chat box Smartsupp. To know their privacy statement, we would like to refer you to their website https://www.smartsupp.com/help/privacy-policy/

Purpose of data processing

- General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later time, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

- Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

- Cooperation in tax and criminal investigations

In some cases, Willebrick may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

- Retention periods

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.

Your rights

Under the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.

You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.

- Right of inspection

You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, at the e-mail address known to us.

- Right of rectification

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us.

- Right to restriction of processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

- Right to portability

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, be carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

- Right of objection and other rights

In appropriate cases you have the right to object to the processing of your personal data by or on behalf of Willebrick. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

- Google Analytics

Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.

- Third party cookies

In the event that software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Contact details

Willebrick
Gerard Hens
Emiel Vanderveldestraat 40
2830 Willebroek
Belgium

E: info@willebrick.store

Contact person for privacy matters: Gerard Hens